Frequently Asked Questions
When Will My Child's Letter Be Mailed?
- All letters ordered by November 15, 2017, are mailed no later than December 10, 2017;
- All letters ordered between November 16 and December 6, 2017, are mailed no later than December 17, 2017;
- If you live in Alabama, you now have the option to have Santa's Elves deliver your child's letter to your home. This is described on the home page. The fee for this begins at $35 and varies by location. Email [email protected] to arrange home delivery.
- You will receive an e-mail notification when your child's letter has been mailed.
What If I Entered The Wrong Mailing Address When Ordering?
During the checkout process, you will have the chance to recheck the shipping address and Santa really hopes that you do. Orders that have the wrong or incomplete address will be charged a service fee of $5.00 if the letter has already been sent. Oh, and you will be placed on the Naughty List.
What If I Don't Receive My Letter?
If you have not received your letter by December 17, you may be eligible for a courtesy resend. Please contact us immediately to discuss your situation. You will be asked to confirm the recipient and their mailing address. Orders with a wrong or incomplete address will be assessed a $5.00 service fee.
Does Santa Write Letters To Newborns?
Yes! Santa knows that a baby's first Christmas is a magical and exciting time. Just enter the baby's age in months, then, check "1st Christmas" when asked if you are ordering a "Special Letter"
Do You Only Write Letters To Children?
I write letters to people of all ages! I'm sure that a letter from Santa would definitely brighten up the holidays for our soldiers away from home. I also write letters to newborn babies, babies yet to be born, friends, co-workers, bosses and spouses!
If I Order For More Than One Child, Will The Letters Be The Same?
Absolutely Not! Every child in a household will receive a different letter. I have dozens of letters all telling of different North Pole Village adventures and happenings. I also have special letters for Baby's 1st Christmas, senior citizens, and children that are beginning to questions Santa's existence. I also create new letters and story lines each year. I make sure that your child will never receive the same letter twice, checking against previous years letters if you are a repeat customer.
What do I do if there is an error in the letter?
In the very rare case that there is a typo on the letter, we can reprint another one. If the error was the mistake of the person ordering and is on the submitted form, there will be a reprint charge of 50% of the original price. If the error was on my part, the reprint is free. Please note that due to the personalized nature of the product, no refunds will be issued. Please double check your answers on the form before clicking submit.
Is My Personal Information Safe?
Definitely! I will never give, sell, or rent your information to any third party. I know that personal information is just that, personal. I handle your information with the same security and privacy standards that I want for my own personal information. Letters From Santa uses PayPal which enables you to pay without the seller (that's me) ever seeing your bank account or credit card numbers.
Can I Cancel My Order?
Once the letter has been printed, your order cannot be cancelled. If you need to cancel your order before it ships, please contact us ASAP.
Hilarious Christmas Movie Mashup
Parents, there are a few 'bad words', so please watch without the kiddos.